Return & Exchange Policy

At WoW Look, your satisfaction is our priority. If you're unhappy with your purchase, we’re here to help. Please read our return and exchange policy carefully.

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✅ Eligibility for Returns

• Items must be returned within 7 days of receiving your order.

• Products must be:

  • Unworn and unwashed

  • In original condition with tags and packaging intact

  • Free from stains, perfume, or damage

Items not meeting these conditions will not be eligible for return or exchange.

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🚫 Non-Returnable Items

The following items cannot be returned or exchanged:

• Discounted or clearance items

• Innerwear and hygiene-related items

• Custom or made-to-order products

• Items purchased during flash sales or promotional campaigns

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🔄 Exchange Policy

• Exchanges are accepted for size, color, or item variation (if available).

• Exchange requests must be made within 7 days of delivery.

• Customers are responsible for the return shipping cost unless the item was defective or sent in error.

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❌ Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of receiving the product with clear photos and your order number. We’ll arrange a free replacement or refund where applicable.

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💰 Refunds

• Refunds are issued as store credit or a direct refund (based on the payment method).

• Refunds will be processed after we receive and inspect the returned item.

• Shipping charges are non-refundable unless the return is due to an error on our part.

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📦 How to Return

1. Contact us at [email protected] with your order number and reason for return.

2. Our team will confirm eligibility and share return instructions.

3. Ship the item to the address we provide, using a trackable service.

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📞 Need Help?

If you have any questions, our customer support team is happy to assist.

📧 Email: [email protected]
🌐 Website: www.woowloook.com